Frequently Asked Questions
Everything you need to know about your Moleskine journey.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by destination and usually range from 7-14 business days.
Can I return a personalized or engraved item?
Items that have been customized with personal embossing or engraving are unique to you and cannot be returned unless there is a manufacturing defect.
What is the paper quality used in Moleskine notebooks?
Our classic notebooks typically feature 70 g/m² acid-free, ivory-colored paper, designed to provide a smooth writing experience for a variety of media.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How can I track my shipment?
Once your order is dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery status.
Do you offer bulk discounts for corporate gifting?
Yes, we provide specialized B2B services for volume orders and corporate customization. Please contact our sales team through the 'Custom Orders' page for a quote.